Refund Policy

Self-paced courses

Unless a product page states otherwise, customers may request a refund within seven calendar days of purchase if they have completed less than 20% of the course and have not downloaded substantial course resources or received a completion credential.

Live workshops

A customer may reschedule a live workshop without penalty by providing at least seven calendar days’ notice. Cancellations made at least seven days before the scheduled session are eligible for a refund, less any clearly disclosed nonrecoverable costs. Later cancellations may be converted to credit at our discretion.

Consulting and workflow services

Deposits become nonrefundable once scheduled work begins. If ClearMission cancels a service before completing the agreed work, the customer will receive a refund for the undelivered portion or may choose a mutually acceptable rescheduled date.

Digital products and licenses

Downloaded digital products, activated licenses, and organizational access may be nonrefundable after delivery or activation except where required by law or stated in a written agreement.

How to request a refund

Email billing@clearmissionai.com with the purchaser’s name, purchase email, order number, product or service, purchase date, and reason for the request. Approved refunds are returned to the original payment method; processing time depends on the payment provider.

Pre-launch notice

No payment is currently being collected through this website. This policy will apply when paid enrollment and services open, subject to any product-specific or signed agreement.